• Predicción de la satisfacción del usuario a partir de chats de atención al cliente 

      Romanisio, Alejandro; Gravano, Agustín (Memorias de las JAIIO, 2023)
      Los servicios de atención al cliente son determinantes de la experiencia de usuario de las empresas Fintech. Este trabajo busca entender, empleando técnicas de machine learning, qué factores llevan a ...
    • Speech-induced suppression during natural dialogue 

      Gravano, Agustín; González, Joaquín E.; Nieto, Nicolás; Brusco, Pablo; Kamienkowski, Juan E. (Communications Biology (ISSN 2399-3642), 2024)
      When engaged in a conversation, one receives auditory information from the other’s speech but also from their own speech. However, this information is processed differently by an effect called Speech-Induced Suppression. ...
    • Teamwork Quality Prediction Using Speech-Based Features 

      Meza, Martín; Gauder, Lara; Estienne, Lautaro; Barchi, Ricardo; Gravano, Agustín; Riera, Pablo; Ferrer, Luciana (SMM23, Workshop on Speech, Music and Mind 2023, 2023)
      This paper describes a novel protocol for annotating teamwork quality and related variables, based only on the speech signal. Our protocol was designed to annotate a Spanish version of the Objects Games corpus, a publicly ...